Once the network is built, the work changes. Preventive maintenance schedules, corrective tickets from the NOC, site access requests, safety attestations, vendor SLAs — Operate & Maintain coordinates every field action against one site record, evidenced and reconciled.
Preventive maintenance schedules and corrective break-fix tickets run through the same queue, the same workflow, the same evidence. The Dispatch agent prioritizes against SLA exposure, parts availability, and crew skill.
iOS / Android. Offline-first. GPS-aware. Photo-led. Crews actually prefer the field app to the paper / WhatsApp / spreadsheet stack it replaces — because it was designed by people who've been on the tower.
Permits, gate codes, escort schedules, climb attestations, safety briefings — all in the same record, all in the app. Auto-generated audit packs for regulators. Big Four audited at customer sites.
Same workflow, same evidence, same audit trail.
ServiceNow, Solarwinds, Datadog — tickets in, state out.
Offline, GPS-aware, photo-led — crews prefer it.
Predictive maintenance via field telemetry.
Climb, energized-work, gate codes — all in-app.
Immutable change log. Audit packs auto-generated.
"Fieldforce has probably doubled our productivity. The platform meets crews where they work — and the data finally agrees with itself.